Código

Descrição

Agenda

H1846S

ITIL Foundation for IT Service Management (based on ITIL V2) (PDF - 122 KB)

calendário

HF421S

ITIL V3 Foundation for IT Service Management (PDF - 105 KB)

calendário

HE785S

ITIL Version 3 upgrade workshop (foundation level) (PDF - 105 KB)

calendário

UA580X

ITIL Service Management awareness

consultar

HF412S

ITIL V3 Service Management awareness (PDF - 103 KB)

consultar

U8623X

HP high performance ITSM / ITIL simulation (PDF - 105 KB)

consultar

HF415S

Race to results Service Management Simulation (ITIL V3 based) (PDF - 107 KB)

consultar

H6873S

HP high performance ITSM / ITIL simulation - ½ day workshop

consultar

HF414S

Race to results Service Management Simulation – ½ day (ITIL V3 based) (PDF - 105 KB)

consultar

UA579X

ITIL for executives

consultar

HF411X

ITIL V3 for executives (PDF - 103 KB)

consultar

U3268S

Foundation certificate in IT Service Management

consultar

Código

Descrição

Agenda

UA575S

ITIL Practitioner - Support and restore (incident and problem management) (PDF - 105 KB)

calendário

UA576S

ITIL Practitioner release & control (change, configuration & release management) (PDF - 107 KB)

calendário

HE632S

ITIL Practitioner: agree and define (service level and financial management) (PDF - 108 KB)

calendário

HF536S

ITIL Practitioner plan and improve (capacity, availability, and continuity management)

calendário

U8685S

ITIL Practitioner - service level management (with exam) (PDF - 106 KB)

consultar

UC396S

ITIL Practitioner - availability management (PDF - 106 KB)

consultar

UC397S

ITIL Practitioner - capacity management (PDF - 106 KB)

consultar

U5450S

ITIL Practitioner exam

consultar

Código

Descrição

Agenda

U8688S

Manager's course in IT Service Management: Service Delivery (PDF - 107 KB)

calendário

U8687S

Manager's course in IT Service Management: Service Support (PDF - 107 KB)

calendário

H8990S

ITIL Service Manager two day exam preparation (PDF - 105 KB)

calendário

U3269S

Manager's certificate Service Support exam

calendário

U3270S

Manager's certificate Service Delivery exam

calendário

Código

Descrição

Agenda

UC412S

Implementing IT service management (PDF - 103 KB)

consultar

HE601S

Managing organizational change (PDF - 103 KB)

consultar

UC410S

ISO/IEC 20000 consultants (PDF - 105 KB)

calendário

UC411S

IT Governance (PDF - 104 KB)

consultar

HE602S

COBIT Foundation (PDF - 106 KB)

consultar

UC328S

HP ServiceDesk 5.x Software: Administration (PDF - 670 KB)

consultar

H7084S

HP Service Desk 4.5 Software Administration (PDF - 667 KB)

consultar

U1612X

HP Service Desk 4.5 Software: End-User (PDF - 256 KB)

consultar